Returns & Refunds Policy

Returns Eligibility

  • Items must be returned within 7 days of purchase.

  • Products must be unused, unopened, and in original packaging.

How to Initiate a Return

  1. Email us at info@lushluxebeauty.com with your order details.

  2. Ship the item back using a trackable shipping service.

  3. Once we receive and inspect the product, we will process your refund or exchange.

Refund Processing

  • Refunds will be issued to the original payment method within 7 business days after approval.

  • Shipping fees are non-refundable.

Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, contact us within 7 days for a replacement or refund.

Non-Returnable Items

  • For hygiene reasons, we cannot accept returns on used skincare, makeup, or personal care products.