Yes! We are proud to be a cruelty-free best cosmetic collection in USA. None of our products are tested on animals, and we are committed to ethical sourcing and production practices throughout our entire supply chain.
How do I know if your products are suitable for my skin type?
We understand that everyone’s skin is unique. Our products from the best beauty collections are formulated with natural ingredients that cater to various skin types. If you’re unsure which products to choose, our customer service team is here to help! Feel free to reach out for personalised recommendations based on your skin type and concerns.
What is your packaging policy?
At Lush Luxe, we believe in reducing waste. Our packaging is made from recyclable materials, and we’re continuously exploring innovative solutions to minimise our environmental impact. We encourage our customers to recycle and support a more sustainable future.
Do you offer international shipping?
Yes, we ship our products worldwide! We’re excited to share the beauty of organic luxury with customers around the globe. Shipping fees and delivery times may vary depending on your location, so please check our shipping policy for more details.
What ingredients do you use, and are they safe?
We use only the highest quality ingredients in our best cosmetic products, sourced from nature. Our formulations are free from harmful chemicals, parabens, and synthetic additives. Each product has a complete ingredient list available on its page, so you can make informed choices.
How do I choose the right shade or product for my skin tone?
We recommend checking our shade-matching guide available on our website. You can also use our virtual try-on feature or reach out to our customer service team for personalised recommendations based on your skin tone and preferences.
What is your return/exchange policy?
We want you to love your purchase! If you’re not completely satisfied, you can return or exchange any product within 30 days of receipt. Please visit our Returns page for detailed instructions on how to process a return.
How should I store my products?
To maintain the effectiveness of our products, store them in a cool, dry place, away from direct sunlight. Always ensure that lids and caps are securely closed to prevent contamination and preserve freshness.
Can I use your products if I have allergies or sensitive skin?
While our best cosmetic products are formulated with gentle, natural ingredients, we recommend checking the ingredient list for any known allergens. If you have specific concerns, please consult with your healthcare provider or contact our customer service team for guidance.
How long will it take for my order to arrive?
Shipping times vary based on your location and the shipping method selected at checkout. Typically, orders are processed within 1-3 business days, and delivery can take anywhere from 3-10 business days, depending on your location.
