Return Policy for Lush Luxe Cosmetics
At Lush Luxe Cosmetics, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Eligibility for Returns
- Products must be returned within 30 days of the purchase date.
- To be eligible for a return, items must be:
- Unused and in their original packaging.
- In the same condition as when you received them.
- Final sale items, gift cards, and promotional products are not eligible for returns.
How to Initiate a Return
To begin the return process:
- Email our customer support team at info@lushluxebeauty.com with your order number and the reason for the return.
- Once your return request is approved, you will receive a return authorization number and instructions on how to ship the item back to us.
Return Shipping
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
- We recommend using a trackable shipping service to ensure your return is safely delivered.
- Lush Luxe Cosmetics is not responsible for items lost or damaged during return transit.
Refund Process
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed within 7–10 business days to your original payment method.
- Shipping fees and taxes are non-refundable.
Exchanges
- We offer exchanges for defective or damaged items only.
- To request an exchange, contact us at [Insert Email] with photos of the defective or damaged product.
Non-Returnable Items
The following items cannot be returned:
- Opened or used products.
- Final sale items, gift cards, and promotional items.
- Products purchased from third-party retailers (please contact the retailer directly for returns).
Defective or Incorrect Items
If you receive a defective or incorrect product, please contact us within 7 days of delivery at [Insert Email] with your order number and photos of the product. We will resolve the issue promptly at no additional cost.
Late or Missing Refunds
- If you have not received your refund within the stated timeframe, please first check with your bank or credit card company as processing times may vary.
- If the issue persists, contact us at info@lushluxebeauty.com and we will assist you further.
Contact Us
- For questions about returns, exchanges, or refunds, please contact us: info@lushluxebeauty.com
